Returns and refunds

Changed your mind

You can cancel your order at any time before it is dispatched for a full refund — use the link on your order page or contact us.

After delivery you have 30 days, starting the day after you receive it, to tell us you want to return it. You then have 14 days to send it back unused and in its original condition to the returns address we send you.

For a change-of-mind return you pay the cost of sending it back. We refund the price and the standard delivery charge you paid within 14 days of receiving the item (or proof you have sent it). We may reduce the refund if the item has been handled more than you would need to check it, as you would in a shop.

Faulty, damaged or not as described

Contact us with your order number and a photo of the problem. Within 30 days of delivery you can choose a full refund; after that we will repair, replace or refund in line with your legal rights.

If we need the item back, we will tell you how and pay for the return. Your legal rights under the Consumer Rights Act 2015 are not affected by this policy.

How refunds are paid

Refunds go back to the card or payment method you used. Banks usually show them within 5–10 business days.