Terms of sale

Who you are buying from

Seller: Daniel Tolenaar, trading as Packwren.

Geographic address: Chronicle House, 20, Chester, CH1 2AB, United Kingdom.

Email: support@packwren.com.

Your order

Your order is accepted when we email your order confirmation after your payment has been confirmed. The price you pay is the price shown at checkout, including delivery.

We may cancel an order and refund you in full if the item is unavailable, if there was an obvious pricing error, or if we cannot deliver to your address. We will tell you promptly if this happens.

Delivery

We will deliver within the estimated period shown at checkout and in your order confirmation. If we have not delivered within 30 days of your order, you can cancel and receive a full refund. The goods are our responsibility until they are delivered to you.

Our Delivery and Returns pages form part of these terms.

Your rights

We are under a legal duty to supply goods that are in conformity with this contract: as described, of satisfactory quality and fit for purpose.

You can cancel within 14 days of receiving your order without giving a reason (see our Returns page for how). Nothing in these terms affects your legal rights as a consumer, including under the consumer law of the country where you live.

Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We do not exclude liability where it would be unlawful to do so, including your rights under the Consumer Rights Act 2015.

Complaints

Contact us first and we will try to resolve it. Email support@packwren.com, or use our contact page. We aim to reply within 2 business days.

Law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK you can also bring proceedings in your local courts.